Contacts
Telecom
benefits
Use VIDEOCHAT in telecommunication.
Saving on the cost of departure.
Reduction of the number of departures by 30% due to the solution of problems at the time of contact remotely.
Solve your customer's problem online without leaving your office.
Savings due to influx of recommendations.
Increase customer satisfaction
by 2 percentage points. Your service
is in demand and highly recommended.
Savings by reducing customer outflows.
Reduction of subscriber outflow by 10%. The base of active clients grows faster and becomes more accessible.
30%
2%
10%
Pain
Points
Telecom Industry challenges.
High dispatch.
A lot of requests on support services, which requires a specialist to visit the field,
results in high dispatch and overburdened support services.
Network downtime.
Even a few hours of network downtime can hinder the correct work of enterprises of uninterrupted production cycle such as factories or hospitals.
Complex networks.
Trying to resolve router connection issues over the phone can get complicated quickly.
Send a link via SMS, get access through your client's smartphone camera.
How
VIDEOCHAT
works
4 main steps for successful interaction.
Identify
the issue.
Video support in real-time allows you to see and identify the issue more quickly.
Guide
remotely.
Using online annotation tools guide the customer remotely to solve the issue.
Close
the ticket.
Video sessions are recorded and saved for tech monitoring and analytics.
1
2
3
4
Connect with an Expert.
Why VIDEOCHAT?
Five reasons why VIDEOCHAT better for business than over popular video conferencing tools.
01
No app needed
Customers click on the link to share their smartphone camera.
02
Enterprise level
Designed to work in the IT landscape of large and medium-sized businesses.
03
Workflow integration
Works in the cloud or your infrastructure, integrated with CRM and other platforms.
04
Record storage
Saves photo, video
and audio during interaction, increasing
knowledge base.
05
Technologies
Connected to computer vision (CV) and augmented reality (AI) systems.
GET DEMO
Get demo and free trial period
Application fields
Use VIDEOCHAT in different industries.
IT support
Workstations
PC's Repair Services
Consumer&Commercial Electronics
Help Desk
Customer Service
Technical Support
Insurance
Emergency Commissioner
Property Inspection
Bank Services
Videobanking
Virtual Agent
Telecom
Customer Service
Technical Support
Healthcare
Tele-health
Telemedicine
Mobile health
GET USE CASE
Get Use Case for your business unit
Real Estate
Property Inspection
Repair Services
Technical Maintenance
Industrial Services
Remote Diagnostic
Field Engineering
Legal Services
Document signing
Compliance
Underwriting
E-commerce
After-sale service
Warranty service
Item Showcase
IT support
Workstations
PC's Repair Services
Consumer&Commercial Electronics
Help Desk
Customer Service
Technical Support
Insurance
Emergency Commissioner
Property Inspection
Bank Services
Videobanking
Virtual Agent
Telecom
Customer Service
Technical Support
Healthcare
Tele-health
Telemedicine
Mobile health
Real Estate
Property Inspection
Repair Services
Technical Maintenance
Industrial Services
Remote Diagnostic
Field Engineering
Legal Services
Document signing
Compliance
Underwriting
E-commerce
After-sale service
Warranty service
Item Showcase
CONTACT US
We'd love to help your business become more productive and successful.
Please leave your contact detail and we will contact you soon.
CONTACT US
We'd love to help your business become more productive and successful.
Please leave your contact detail and we will contact you soon.
CONTACT US
We'd love to help your business become more productive and successful.
Please leave your contact detail and we will contact you soon.
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