Repair PCs & Workstations in seconds. Make repair and troubleshooting go faster.
Long resolution times.
Each ticket ends up taking too long because customers can't explain issues clearly and technicians can't get a visual on the problem. This leads to back-and-forth conversations, escalations, inefficiencies, and longer downtime for customers.
Unnecessary returns.
Agents default to returns on products because diagnosing the problem is often too difficult or too time-consuming. Many returned products end up being a simple fix or just user error that could have been resolved easily with the proper info.
Low customer ratings.
Customers hate waiting on hold, being passed along, and sitting around for a response. They want their computer to work and every obstacle to that is an inch closer to them buying from another company and adding a poor rating to your brand online.
How VIDEOCHAT works
4 main steps for successful interaction.
Send a link via SMS, get access through your client's smartphone camera.
Identify the issue.
Video support in real-time allows you to see and identify the issue more quickly.
Guide remotely.
Using online annotation tools guide the customer remotely to solve the issue.
Close the ticket.
Video sessions are recorded and saved for tech monitoring and analytics.
Connect with an Expert.
Why VIDEOCHAT?
Five reasons why VIDEOCHAT better for business than over popular video conferencing tools.
01
No app needed
Customers click on the link to share their smartphone camera.
02
Enterprise level
Designed to work in the IT landscape of large and medium-sized businesses.
03
Workflow integration
Works in the cloud or your infrastructure, integrated with CRM and other platforms.
04
Record storage
Saves photo, video and audio during interaction, increasing knowledge base.
05
Technologies
Connected to computer vision (CV) and augmented reality (AI) systems.
GET DEMO
Get demo and free trial period
01
No app needed
Customers click on the link to share their smartphone camera.
02
Enterprise level
Designed to work in the IT landscape of large and medium-sized businesses.
03
Workflow integration
Works in the cloud or your infrastructure, integrated with CRM and other platforms.
04
Record storage
Saves photo, video and audio during interaction, increasing knowledge base.
05
Technologies
Connected to computer vision (CV) and augmented reality (AI) systems.