Help Desk
Pain Points
Pain Points
Bring Speed to Your Help desk Service.
Get support tickets resolved on the first call with VIDEOCHAT remote video support.
Get support tickets resolved on the first call with VIDEOCHAT remote video support.
Shift to remote work.
HD teams are under pressure managing increased volume of tickets and distributed workforces. VIDEOCHAT remote video support helps to provide customer support with ease via one-click phone camera access to see what customers see.
Long support times.
VIDEOCHAT requires no app downloads for customers, which means no wasted time spent struggling with connections or additional layers of installation. Fulfill customer requests with less friction and shorter times.
Unknown cleint processes.
By recording live videos of support sessions, VIDEOCHAT enables you to build an effective knowledge base of client processes with real-world troubleshooting for different levels of support and field technicians, streamlining customer support workflows.
How
VIDEOCHAT
works
VIDEOCHAT
works
4 main steps for successful interaction.
Send a link via SMS, get access through your client's smartphone camera.
Identify
the issue.
the issue.
Video support in real-time allows you to see and identify the issue more quickly.
Guide
remotely.
remotely.
Using online annotation tools guide the customer remotely to solve the issue.
Close
the ticket.
the ticket.
Video sessions are recorded and saved for tech monitoring and analytics.
Connect with an Expert.
Why VIDEOCHAT?
Five reasons why VIDEOCHAT better for business than over popular video conferencing tools.
01
No app needed
Customers click on the link to share their smartphone camera.
02
Enterprise level
Designed to work in the IT landscape of large and medium-sized businesses.
03
Workflow integration
Works in the cloud or your infrastructure, integrated with CRM and other platforms.
04
Record storage
Saves photo, video
and audio during interaction, increasing
knowledge base.
and audio during interaction, increasing
knowledge base.
05
Technologies
Connected to computer vision (CV) and augmented reality (AI) systems.
GET DEMO
Get demo and free trial period
01
No app needed
Customers click on the link to share their smartphone camera.
02
Enterprise level
Designed to work in the IT landscape of large and medium-sized businesses.
03
Workflow integration
Works in the cloud or your infrastructure, integrated with CRM and other platforms.
04
Record storage
Saves photo, video
and audio during interaction, increasing
knowledge base.
and audio during interaction, increasing
knowledge base.
05
Technologies
Connected to computer vision (CV) and augmented reality (AI) systems.
Application fields
Use VIDEOCHAT in different industries.
Workstations
PC's Repair Services
Consumer&Commercial Electronics
PC's Repair Services
Consumer&Commercial Electronics
Customer Service
Technical Support
Technical Support
Emergency Commissioner
Property Inspection
Property Inspection
Videobanking
Virtual Agent
Virtual Agent
Customer Service
Technical Support
Technical Support
Tele-health
Telemedicine
Mobile health
Telemedicine
Mobile health
GET USE CASE
Get Use Case for your business unit
Property Inspection
Repair Services
Technical Maintenance
Repair Services
Technical Maintenance
Remote Diagnostic
Field Engineering
Field Engineering
Document signing
Compliance
Underwriting
Compliance
Underwriting
After-sale service
Warranty service
Item Showcase
Warranty service
Item Showcase
Workstations
PC's Repair Services
Consumer&Commercial Electronics
PC's Repair Services
Consumer&Commercial Electronics
Customer Service
Technical Support
Technical Support
Emergency Commissioner
Property Inspection
Property Inspection
Videobanking
Virtual Agent
Virtual Agent
Customer Service
Technical Support
Technical Support
Tele-health
Telemedicine
Mobile health
Telemedicine
Mobile health
Property Inspection
Repair Services
Technical Maintenance
Repair Services
Technical Maintenance
Remote Diagnostic
Field Engineering
Field Engineering
Document signing
Compliance
Underwriting
Compliance
Underwriting
After-sale service
Warranty service
Item Showcase
Warranty service
Item Showcase
CONTACT US
We'd love to help your business become more productive and successful.
Please leave your contact detail and we will contact you soon.
Please leave your contact detail and we will contact you soon.